Privacy Policy

Ditton Dyslexia is the private practice of Ranjani Radhakrishnan, and I am the “data controller” — the person responsible for deciding how your personal information is used.

• Enquiry details. If you use the “Get in touch” form, I receive the name, email address and message you type, plus your phone number if you choose to add it.
• Information you volunteer. Anything you tell me about your child or yourself — for example school reports, previous assessments, diagnoses, or support already in place — when you email, phone, or meet me.
• Assessment records. If you book an assessment, I hold the assessment report, notes and any background information needed to carry out and follow up the work.
• Basic technical information. When you browse the site, standard server logs may record your IP address and the pages you visited. This is used only to keep the site running and secure.

I do not run advertising, marketing databases or online tracking on this website.

• To reply to your enquiry and arrange a free initial consultation.
• To carry out assessments and tuition, write reports, and keep in touch about the work we have agreed.
• To communicate with your child’s school or other professionals — only with your permission, and only what is necessary.
• To keep proper professional and financial records.
• To meet my legal and professional obligations.

The legal basis for this is usually the contract between us (the services you have asked for), your consent, or my legitimate interest in replying to you and running the practice properly. Where I handle information about a learning difference or diagnosis, I rely on your explicit consent.

My work involves children, so I take extra care. I normally deal with a parent or guardian and collect a child’s information with their consent. I only hold what I genuinely need to assess and support the child, and I never use children’s information for marketing.

Assessment reports and background information can include details about a child’s or adult’s learning, health or diagnosis. This is “special category” data under UK law. I handle it with more care than ordinary information, share it only with your explicit permission, and use it only for the assessment or support it was given for.

I do not sell, rent or swap your information with anyone. It is only passed to trusted service providers who help the site and the practice function, such as the platform that hosts this website and the email service that delivers enquiry messages to my inbox. Where I need to share a report with a school, exam access arrangements provider or another professional, I ask your permission first unless the law requires otherwise.

This website does not place advertising or analytics cookies on your device, so you will not see follow-up adverts or be profiled across other sites. Two small technical points are worth being open about:

• The website loads its fonts from Google Fonts, which means Google receives the request for those font files (including your IP address). This is purely to display the pages correctly.
• If a page you viewed was reached through a shared link, that page may be previewed when a link is shared in chat or on social media.

There is no cookie banner on this site because nothing that needs your consent is switched on. If I ever add analytics or tracking, I will add a consent banner first.

• Enquiries that do not become bookings are deleted within 12 months of our last contact.
• Client and assessment records are kept for up to 6 years after our work together ends, in line with professional and tax requirements.
• Financial records are kept for at least 6 years because the law requires it.

Records are stored on password-protected devices and services with access limited to me alone. Reports and sensitive documents are shared by secure means, not left open, and are never posted publicly or shared with anyone who has no part in the work.

You can ask me at any time to:

• See the personal information I hold about you or your child.
• Correct anything that is wrong or incomplete.
• Delete your information, where I am not required to keep it by law.
• Restrict or stop certain processing, including withdrawing consent.
• Receive a copy of the information you gave me in a usable format.
• Object to processing that is based on my legitimate interests.

Just email or phone me using the details above. I will reply within one month, free of charge.

Please tell me first — I will do my best to put things right. If you are still not satisfied, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for information rights.

Information Commissioner’s Office
Tel: 0303 123 1113
Website: ico.org.uk

If this policy changes, I will update this page and the date at the top of it. The version shown here is always the one in force.